Vaya Health to increase efficiency through administrative consolidation plan

Vaya Health announced today it will pursue an administrative consolidation plan to strengthen the organization and increase efficiency while maintaining a strong presence in each of the 23 counties the organization serves.

Individuals who receive mental health, substance use disorder and intellectual/developmental disability (IDD) services managed by Vaya will see no changes in access to care, benefits or choice of healthcare providers due to the consolidation.

Vaya intends to consolidate administrative functions at its Asheville headquarters, at other locations and/or through home-based employment. These functions include human resources, claims, finance, information technology and data entry staff who do not regularly interact face to face with the public. As part of the consolidation, over the coming 18 months Vaya plans to downsize its larger, regional offices currently located in Sylva and west Waynesville due to underutilization. Vaya staff will continue to work from the organization’s east Waynesville office, and Vaya will be identifying smaller spaces in the Sylva area for community staff.

Vaya will continue to have regular, face-to-face communication with members, healthcare providers and community stakeholders throughout the region. Staff performing care coordination, county relations or provider network functions will continue to work in Vaya’s western region, whether out of a smaller office, through home-based employment or by using available office space…

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