Fonolo Announces Winners of the 2017 Customer Experience Excellence Awards

HKT Teleservices, HomeAdvisor, and Nutrisystem, Inc. are the 2017 Customer Experience Excellence Award Winners

With Fonolo’s innovative cloud-based technology, it’s easy for contact centers to add call-backs and improve the customer experience. This year’s winners have eliminated an unprecedented amount of hold time, thereby exceeding consumer expectations.

Fonolo, the pioneer in cloud-based call-back solutions for the contact center, today announced the winners for its 2017 Customer Experience Excellence Awards: HKT Teleservices, HomeAdvisor, and Nutrisystem, Inc. The awards program recognizes contact centers who deliver superior customer experiences and who are dedicated to reducing hold time. Companies were selected based on the total amount of customer hold time saved using Fonolo call-backs.

“We are thrilled to acknowledge these recipients for their commitment to outstanding customer service,” said Shai Berger, CEO, Fonolo. “With Fonolo’s innovative cloud-based technology, it’s easy for contact centers to add call-backs and improve the customer experience. This year’s winners have eliminated an unprecedented amount of hold time, thereby exceeding consumer expectations. They deserve to be recognized for this exceptional achievement.”

About the 2017 Customer Experience Award Winners:


  • HKT Teleservices, a subsidiary of HKT, Hong Kong’s premier telecommunications service provider, offers clients world-class global contact center and BPO services in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes.
  • HomeAdvisor, is a leading nationwide digital home services marketplace providing homeowners the tools and resources for home…

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